Zoo Wi-Fi Terms and Conditions

1. Purpose and Scope

These General Terms and Conditions (GTC) of Zoo Zurich AG (hereinafter “Zoo Zurich”) govern the use of the zoo’s Wi-Fi (WLAN) by zoo visitors.

2. Service Providers

The Zoo Zurich provides visitors with Internet access on the zoo grounds to the extent permitted by its technical, operational, and financial capabilities. In providing this service, Zoo Zurich cannot guarantee data transmission quality, specific local coverage, specific transmission speeds, or freedom from interruptions or disruptions. Visitors have no entitlement to the availability of the Zoo Wi-Fi on the zoo grounds. In the event of excessive use by visitors, Zoo Zurich may limit bandwidth for visitors or exclude them from the service. Furthermore, visitors have no entitlement to the ability to use specific services via the Zoo Wi-Fi. Zoo Zurich reserves the right to block certain services or websites at any time.

3. Costs

Zoo Wi-Fi is available free of charge during Zoo Zurich's hours of operation.

4. Visitors’ Duties and Obligations

Visitors are personally responsible for their use of the Zoo Wi-Fi and for the services they use or the content they transmit via it. Visitors are required to use the service provided by the Zoo Zurich in an appropriate and lawful manner. While using the Zoo Wi-Fi, visitors are prohibited from any actions that violate applicable law, infringe on the rights of third parties, violate principles of youth protection, or are prohibited by these Terms and Conditions. In particular, the following actions are prohibited:

  • the use of content or references to third-party content (links/hyperlinks) that violate legal provisions or official orders—in particular due to pornographic, violence-glorifying, or racist content or design.

  • the infringement of ancillary copyright (in particular trademark and copyright).

  • the sending of defamatory statements, junk mail, or mass emails (spam).

  • the posting, distribution, offering, and promotion of pornographic content, services, and/or products that violate laws protecting minors, data protection laws, and/or other laws, and/or that are fraudulent.

  • the misuse of the service to harm or harass other Internet users, e.g., by publishing or making available content that insults or defames other users or third parties.

  • the use of peer-to-peer or similar networks or platforms for the purpose of offering, downloading, distributing, etc., copyrighted content (e.g., music, videos, movies, e-books, etc.).

  • the distribution of viruses, Trojan horses, and other malicious files.

  • using the service in a manner that significantly impairs its operation, e.g., by transmitting unusually large amounts of data.

Visitors are responsible for ensuring that the device they use and the software installed on it are free of viruses and other malicious programs. Visitors are also required to immediately remove their device from the Zoo Zurich registry in the event of sale, theft, or other loss. Deletion is carried out upon receipt of an email from the visitor, including their phone number, sent to informatik@zoo.ch. All registered devices (see also Section 5, Registration) will be deleted. If visitors violate the above obligations, they are liable to compensate for any direct and indirect damages resulting therefrom.

If visitors violate any of the above duties or obligations, Zoo Zurich is entitled to temporarily or permanently block Internet access at any time or to take immediate technical measures to the extent necessary to ensure the uninterrupted operation of the service. Visitors may be barred from using the service or facility with immediate effect.

5. Registration/Sign-Up for the Newsletter

To use the Zoo Wi-Fi, visitors must register their devices using the form provided. Visitors are required to provide accurate information during registration. It is possible to register multiple devices per visitor for use with Zoo-Wifi. Registration is valid for 12 months. Visitors may revoke their participation in Zoo-Wifi at any time by emailing orinformatik@zoo.ch. From the time of revocation, no personal data will be collected or processed. The Zoo Zurich reserves the right to require individual or all visitors to re-register at any time. Upon logging into the system, visitors are asked to accept these Terms and Conditions and confirm that they have read the Privacy Policy.

Zoo Zurich provides the Zoo Wi-Fi free of charge in the strict sense of the term. However, in exchange for access to the Zoo Wi-Fi, visitors agree—by registering—to receive the Zoo newsletter at the email address provided during registration. Consent to receive the Zoo newsletter can benewsletter@zoo.chat any time by emailing or . Withdrawal does not affect the lawfulness of previous data processing. Withdrawing consent to the newsletter also automatically revokes registration for Zoo Wi-Fi. Re-registration is possible at a later date.

6. Data Protection

The applicable data protection provisions can be found in the Zoo Zurich Privacy Policy. The Privacy Policy is an integral part of the Zoo Wi-Fi Terms and Conditions.

7. Liability/Indemnification

Visitors use the Internet services at their own risk. Visitors are advised that the wireless Internet connection provided is not secure. Connections may be intercepted by third parties. Visitors are solely responsible for the security of their devices (which they use to access the Wi-Fi network). Zoo Zurich cannot be held liable for any damage resulting from the use of this service.

To the extent permitted by law, the Zoo Zurich excludes liability for itself, its agents, and contracted third parties. Liability for slight negligence and liability for agents is excluded in all cases. This does not affect statutory liability for injury to life, body, or health. Liability under the Product Liability Act is also not affected. Furthermore, Zoo Zurich is not liable in cases of force majeure, for consequential damages, or for lost profits.

Visitors hereby indemnify Zoo Zurich against all claims that third parties may assert against Zoo Zurich arising from a violation by the visitors, while using the zoo’s Wi-Fi, of statutory provisions, the rights of third parties (in particular, personal rights, copyrights, and trademark rights), against these Terms and Conditions, or against other contractual obligations, representations, or warranties of the visitors, including the costs of necessary legal defense (attorney’s fees and court costs). In the event that third parties assert claims, visitors are obligated to cooperate immediately and fully in clarifying the facts of the matter and to make the necessary information available to Zoo Zurich in an appropriate manner.

The Zoo Zurich is also entitled to charge visitors for any costs incurred as a result of improper or inappropriate use of the installed facilities or the subject matter of the contract.

8. Involvement of Third Parties

The Zoo Zurich may engage third parties at any time to provide its services. In doing so, the Zoo Zurich remains responsible for ensuring compliance with contractual agreements and legal requirements.

9. Severability Clause

If any provision of these Terms and Conditions is found to be invalid or unlawful, the validity of the remaining provisions shall not be affected. In such a case, the provision in question shall be replaced by a valid provision that is as economically equivalent as possible.

10. Governing Law and Jurisdiction

Swiss law shall exclusively govern this contractual relationship. The courts of the City of Zurich shall have exclusive jurisdiction.

11. Update to the Terms and Conditions

The Zoo Zurich reserves the right to amend these Terms and Conditions at any time. Visitors will be notified of any changes to the Terms and Conditions in an appropriate manner. The current version of these Terms and Conditions, which is made available to visitors upon registration for Zoo Wi-Fi, shall apply. The most recent update to these Zoo Wi-Fi Terms and Conditions is dated December 21, 2022.